01Collection & purpose
We collect only what the service needs. Each category below states what it is and why it is necessary.
- Account data
- A device-derived account identifier, your date of birth and your display name — to create your account, enforce the 18+ age gate and keep you signed in. The identifier we store is a salted hash; we do not receive or keep the raw hardware value, and the same device under a different app is a different account rather than a way to follow you between apps.
- Recovery phone number (optional)
- If you choose to link one under Account & security, we keep it so you can sign back into the same account on a new device. It is stored on a private record, is never part of your public profile, and no phone number is required to use Wesala.
- Profile data
- Avatar, display name, bio, languages, region and the interests you pick from our list — to build your profile and to match you in Discover. We do not publish your date of birth and we do not ask for your address.
- Identity verification
- For creator access, a compliant third party collects document and liveness data for real-name checks and fraud prevention. We receive only the verdict and a graded badge. We never store document images.
- Chat & interaction data
- Direct messages, room and live messages, voice notes, images, and the rooms you host or join — to deliver messages, moderate content and investigate safety incidents.
- Device & diagnostic data
- Device model, OS version, sign-in region, app version and crash logs — for risk control, unusual sign-in detection and fixing faults.
- Transaction data
- App-store order references, coin amounts, gift records and your balance — for reconciliation, refund assistance and spend-cap enforcement. We never receive or store your card details.
- Safety data
- Reports you file, reports about you, moderation decisions, appeals, blocks and the evidence attached to a case.
02Retention & deletion
- Retention
- Each category is kept only as long as the purposes above require. Report evidence is kept no longer than 180 days; identity-verification verdicts for 180 days.
- Moderation and recordings
- Public voice rooms and live sessions are sampled and patrolled, and material may be retained where a report or investigation needs it — for the life of the case plus its appeal window. Reviewers see only what the decision requires.
- Deletion
- You can delete your account yourself under Account & security → Delete account. The screen lists what is removed — profile, relationships, content and interactions, chats and files, balance and transactions, status and entitlements — before you confirm. A cancellation window follows, which you can use to back out; at the end of it, deletion is irreversible.
- Legal retention
- Payment records, risk-control records and security incident logs are retained as required by law, and are not shared during that period.
- Anonymisation
- Data used for statistics and safety-model improvement is de-identified so it cannot be linked directly to you.
04Your rights
- Access & correction
- View and correct your profile in Edit profile. For full access, open a privacy ticket under Help & feedback.
- Export
- Before deletion you can request a copy of your data inside the deletion flow. We build it after verifying you own the account and send a safety notice when it is ready to download.
- Deletion
- You can request deletion to the extent applicable law allows — see section 2.
- Withdraw consent
- Notification categories and system permissions are changeable at any time under Permissions. Some features stop working once the relevant permission is withdrawn.
- Complaints
- For privacy matters write to sorenperalta262@icloud.com, or file a complaint with your local data-protection authority. Depending on where you live you may also have the right to object to certain processing or to have it restricted.
05Versions
- Version log
- This policy's version, effective date and change summary are kept in the app, together with the record of your acceptance.
- Change notice
- Material changes are announced by safety notice before they take effect, and re-confirmation is requested before your next interaction.
06Contact
| Privacy requests, safety reports, account help | sorenperalta262@icloud.com |
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Wesala is not an emergency service. If you are in immediate danger, contact your local emergency number first.