01Collection & purpose
We collect only what the service needs. Each category below states what it is and why it is necessary.
- Account data
- An account identifier, your date of birth and your display name — to create your account, enforce the 18+ age gate and keep you signed in. The identifier is a number generated at random on your device the first time you sign in; it is not derived from your device hardware, so it cannot be used to recognise you in another app or to rebuild your identity after you delete the account.
- Profile data
- Avatar, display name, bio, languages, region and the interests you pick from our list — to build your profile and to match you in Discover. We do not publish your date of birth and we do not ask for your address.
- Chat & interaction data
- Room messages, the images in them, and the rooms you host or join — to deliver, moderate and investigate safety incidents. Rooms carry no audio at all. One-to-one direct messages are different: they are carried and stored by our messaging provider (NetEase Yunxin). The connection is encrypted, but we can retrieve the content to review a report. The text of a direct message goes through the same keyword filter as room chat before it is sent; what is different is that no person has read it in advance. Images are not screened before publication.
- Device data
- Device model, OS version, sign-in region and app version — for risk control, unusual sign-in detection and fixing faults.
- Transaction data
- App-store order references, coin amounts, gift records and your balance — for reconciliation, refund assistance and spend-cap enforcement. We never receive or store your card details.
- Safety data
- Reports you file, reports about you, moderation decisions, appeals, blocks and the evidence attached to a case.
02Retention & deletion
- Retention
- Each category is kept only as long as the purposes above require. Report evidence is kept no longer than 180 days.
- Moderation retention
- Material may be retained where a report or investigation needs it — for the life of the case plus its appeal window. Reviewers see only what the decision requires. Rooms are not sampled and there is no real-time patrol.
- Deletion
- You can delete your account yourself under
Account & security → Delete account. The screen
lists what happens before you confirm. Deletion runs
immediately — there is no cancellation window, and the
screen asks you to type a confirmation word first. Every record on the
device is wiped one by one, you are signed out of the messaging
service, and the device is unbound — and because this device is the
only way to sign in, the account can never be entered
again.
Two things we cannot remove, stated plainly rather than left for you to assume. Messages other people sent you belong to them and cannot be deleted on their behalf. And the profile and balance rows held for the account on our server stay there: there is no account-deletion endpoint available to us today, so we cannot erase them — once the account is closed they no longer correspond to any account anyone can sign into. We will delete them as soon as that capability exists. - Legal retention
- Payment records, risk-control records and security incident logs are retained as required by law, and are not shared during that period.
- Anonymisation
- Data used for statistics and safety-model improvement is de-identified so it cannot be linked directly to you.
04Your rights
- Access & correction
- View and correct your profile in Edit profile. For full access, open a privacy ticket under Help & feedback.
- Export
- Before deletion you can request a copy of your data inside the deletion flow. We build it after verifying you own the account and send a safety notice when it is ready to download.
- Deletion
- You can request deletion to the extent applicable law allows — see section 2.
- Withdraw consent
- Notification categories and system permissions are changeable at any time under Permissions. Some features stop working once the relevant permission is withdrawn.
- Complaints
- For privacy matters write to sorenperalta262@icloud.com, or file a complaint with your local data-protection authority. Depending on where you live you may also have the right to object to certain processing or to have it restricted.
05Versions
- Version log
- This policy's version, effective date and change summary are kept in the app, together with the record of your acceptance.
- Change notice
- Material changes are announced by safety notice before they take effect, and re-confirmation is requested before your next interaction.
06Contact
| Privacy requests, safety reports, account help | sorenperalta262@icloud.com |
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Wesala is not an emergency service. If you are in immediate danger, contact your local emergency number first.